Awareness and prevention
Information and resources
Victorian gaming venues need to meet a number of legislative and responsible gambling requirements. These pages contain important information for Victorian gaming venues and point you in the right direction for further information.
From 1 January 2017, new Responsible Service of Gaming (RSG) training is being introduced for Victorian gaming venue staff.
The training will equip gaming venue staff with the knowledge and skills they need to ensure that gaming is provided responsibly.
As part of the new training requirements, two modules will need to be completed by gaming venue staff. Module 1 is an online course hosted by the State and module 2 will be delivered face-to-face to staff in gaming venues.
Module 1 must be completed within one month of commencing work in a gaming venue and module 2 must be completed within six months of commencing work in a gaming venue.
Further information is available from the Department of Justice and Regulation.
You can access module 1 training from the Responsible Service of Gaming.
The foundation's Venue Support Program will deliver the face-to-face training modules within gaming venues.
For further information about module 2 or to confirm the details of the venue support worker allocated to your gaming venue, please contact the foundation on (03) 9452 2656 or email firstname.lastname@example.org
The foundation will also run face-to-face responsible service of gaming training sessions at our offices in North Melbourne. See session dates and times.
The foundation provides several free brochures to gaming venues to promote Gambler's Help services and raise awareness of the risks associated with gambling. Though not compulsory, we encourage venues to display the brochures at point of sale and other visible locations within or near gaming areas.
The Gambling Regulation Act 2003 requires certain gaming signage, player information materials and signs about underage patrons to be displayed in the gaming area.
Venue operators, bingo centres and other commercial licence holders with an approved Responsible Gambling Code of Conduct are required to display any information stated in their code.
Further information on signage requirements for is available from the Victorian Commission for Gambling and Liquor Regulation website.
The foundation provides new signs for gaming venue bathrooms across the state through convenience advertising to coincide with new awareness campaigns. This usually includes A4 posters on the back of toilet doors and near hand washing facilities along with takeaway cards.
For enquiries and further information, please contact:
Venue Relations Manager
Phone: (03) 9486 0233
Fax: (03) 9486 0525
The Venue Best Practice Guide features examples of innovation and best practice currently being used in some gambling venues to meet the requirements of their Responsible Gambling Code of Conduct.
These practices demonstrate to customers a true commitment to creating a safer gambling environment.
Venues can use the guide to benchmark their own practices and identify areas for improvement.
A self-exclusion program is a service offered by the gaming industry to people who wish to exclude themselves from gaming rooms in clubs and hotels around Victoria.
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that administers Victoria's gambling and liquor laws.
The foundation helps venues with the Venue Support Program and providing a range of recommended brochures (see above under 'Order brochures from the foundation'). We produce a range of printed materials (brochures, cards and more) about responsible and problem gambling which are not compulsory but can be ordered to display at your venue.
Permission to reproduce the Gambler's Help logo in printed and electronic publications, including magazines, websites, posters and public documents, must be obtained from the foundation prior to printing.
For further information about Gambler's Help promotional material, please contact:
Victorian Responsible Gambling Foundation
Phone: (03) 9452 2600
Gaming venues are covered by a large number of legislative and regulatory requirements.
Further information on legislative and regulatory arrangements in Victoria, including a listing of key legislation relating to how gambling is conducted in the state, is available in the information and resources pages.
The Victorian Commission of Gambling and Liquor Regulation is responsible for administering legislation and regulations in Victoria.