Self-exclusion is a program that enables a person to ban themselves from gaming venues and/or internet gambling.
Both Gambler's Help services and venues can help you with this.
All Australian gambling providers are required to provide customers with the option to self-exclude from their venue or products. So whether you want to ban yourself from going to venues such as clubs, pubs or TABs, or from placing a bet on gambling websites, self-exclusion is available.
For further information, download the brochure below.
Gambler's Help Self-exclusion brochure (PDF - 542.9 KB)
What's involved in self-exclusion?
There are no costs involved in the process and you choose which venues, casinos or websites to be excluded from. There is a minimum period agreed upon and once this time expires:
- you can re-apply for another period of self-exclusion or
- you can apply to have your gambling account re-opened or
- you can apply to be able to enter the gaming area of a venue.
BetCare is one example of a self-exclusion program that provides members with the ability to self-exclude from a number of TABs and clubs/hotels in Victoria or NSW, as well as suspending their TAB betting (telephone or internet) account.
There are similar programs across all states and territories in Australia, with each having their own specific procedures.
Further information about how to arrange self-exclusion is available at venues and Australian gambling websites and in many instances you can download and complete a self-exclusion application form from these sites.
How to self-exclude
Hotels and clubs
Speak to the venue staff or call (03) 8851 4949 or (03) 9654 3491 and Community Clubs Victoria or the Australian Hotels Association (AHA) will assist you with their self-exclusion program.
Call the Crown Responsible Gaming Support Centre on 1800 801 098 for information about the Crown Casino self-exclusion program.
Call 1800 882 876 Customer Service Centre for information about Betcare, Tabcorp's wagering self-exclusion program, or talk to staff at any TAB outlet.
Most reputable gambling websites will allow you to block yourself from holding an account with them. You can also buy software that will block your computer from accessing gambling sites. Visit our online gambling section for more information
Support for self-exclusion
Self-Exclusion can also provide a gateway to other forms of assistance for those affected by gambling. These options can include counselling (face to face, online and via telephone), financial counselling, peer support and support for family and friends affected by gambling. For further assistance contact the Gambler's Helpline on 1800 858 858.