Awareness and prevention
Self-exclusion is a free program where you ban yourself from gaming venues or internet gambling. We can help you with this, and so can the venues.
You can ban yourself from venues like clubs, pubs or TABs, or from placing a bet on gambling websites. By law, Australian gambling providers must give customers the option to self-exclude from their venue or products.
There are different self-exclusion programs across Australia, but they work in similar ways. In most programs:
Contact the relevant organisation for help with self-excluding from their venues or programs.
Speak to the venue staff or contact the Australian Hotels Association (AHA) self-exclusion program on (03) 9654 3491 or visit the AHA website.
Speak to the venue staff or contact Community Clubs Victoria self-exclusion program on (03) 8851 4949 or visit the Victorian Clubs website.
Call the Crown Responsible Gaming Support Centre on 1800 801 098 for information about the Crown Casino self-exclusion program.
Call 1800 882 876 Customer Service Centre for information about Betcare, Tabcorp's wagering self-exclusion program, or talk to staff at any TAB outlet.
Most reputable gambling websites will allow you to block yourself from holding an account with them. You can also buy software that will block your computer from accessing gambling sites.
Self-exclusion can be the first step to getting other types of help with your gambling. These options can include counselling (face-to-face, online and via telephone), financial counselling, peer support and support for family and friends affected by gambling. Contact the Gambler's Help on 1800 858 858.
This information should not replace or be considered as an alternative to professional advice. If you need help, please call Gambler's Help on 1800 858 858. This service operates 24 hours a day, 7 days a week and is free and confidential.