Principle 2: System integration is an essential element of collaboration

System integration involves the interaction of different service components so that through working together, agencies can deliver services in a more efficient and holistic manner which ultimately benefits clients, particularly those with multiple needs.

Things to consider:

1.  A 'no wrong door' approach provides people with access to appropriate services regardless of where they enter the system of care.

2.  There needs to be interaction between different service components such as screening, assessment and treatment planning.

3.  Individuals, organisations and government agencies all need to work together.

4.  A collaborative model of care includes both inter-agency and intra-agency approaches to working together.

5.  Supervision of practitioners around practice change supports the process of integration.

6.  Acceptance and respect for cultural diversity is demonstrated through flexible service delivery that is reviewed and adjusted to meet the needs of different population groups.

7. The family or significant others are included wherever possible.

8.  Evaluation is incorporated into planning and implementation to support effective sustainable practice.

Case examples

System integration working for an individual client

Collaborative service delivery for an individual client

Flexible service delivery to meet the needs of different population groups with acceptance and respect for cultural diversity

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