Gambler's Help services
To talk to someone about gambling problems, call 1800 858 858.
For face-to-face support and counselling, contact a Gambler's Help service near you.
Visit the Getting Help pages for more on the types of help available.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.
Please contact us to find out more about the foundation.
Phone (03) 9452 2600
Fax (03) 9452 2660
Street address: Level 6, 14 - 20 Blackwood Street, North Melbourne, 3051
Postal address: PO Box 2156, Royal Melbourne Hospital, Victoria, 3050
DX Number 210285
ABN 72 253 301 291
Head, Marketing and Campaigns
Phone: (03) 9452 2655
Complaints, feedback and compliments
The Victorian Responsible Gambling Foundation welcomes feedback about its services and staff, and is committed to responding fairly and within a timely response.
Please direct any feedback to the person you originally dealt with. If you do not feel comfortable talking to that person or they are unable to resolve your concern, you can formalise your feedback by selecting the most appropriate process below.
Any written feedback directed to the foundation will be acknowledged in writing within three business days. If you require a further response, we will phone or write to you within 20 business days. You only need to provide your contact details if you would like a response. Acknowledging or responding may take longer if your feedback is in a language other than English.
If you are not happy with the way your complaint has been handled, you can complain to the Victorian Ombudsman
For information on how the department collects and uses your personal information, refer to the and website privacy statement.
If you are not sure how to proceed call 03 9452 2600.
Gambling licence application processes
Contact our Gambling Information Resource Office (GIRO).
Call 1300 260 019 (cost of a local call in Victoria)
Visit the Information and resources pages within this website.
Victorian gaming venues have a number of legislative and responsible gambling requirements.
Visit the For venues page of this website to find out who to contact for your different requirements.
Gambling regulation in Victoria
Visit the Victorian Commission for Gambling and Liquor Regulation website, or call 1300 182 457.