Treatment and support services

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We fund a network of organisations across Victoria to deliver treatment and support for people with gambling problems, their families. Our services include telephone, face-to-face, online and financial counselling as well as advice and information.

Find out more on our 'Getting help' pages

Counselling services update

Our counselling services have been updated to be more accessible and flexible for clients. The changes are a response to a major review (PDF - 3642.2 KB) of our service model in 2013 which recommended:

  • greater integration between services
  • greater integration between the health and services sector
  • a systematic approach to meeting client needs
  • an improved funding model
  • greater support for clinical practice
  • improved culturally appropriate services

Gambler's Helpline, 1800 858 858

Gambler's Helpline offers free and confidential help 24-hours a day, seven days per week for people with gambling problems or their family, friends or work colleagues who are affected by someone else's gambling.

Gambler's Helpline offers crisis counselling, support, information and referral to other services by qualified counsellors. Call Gambler's Helpine on 1800 858 858 (freecall).

Gambling Help Online

Gambling Help Online provides online counselling and support 24-hours a day, seven days a week via live chat and email. The website also provides self-help information and tools for those who want to work through problems in their time.

Gambling Help Online is a joint initiative of the states, territories and Commonwealth.  For more information visit www.gamblinghelponline.org.au

Gambler's Help counselling

Gambler's Help offers face-to-face counselling across Victoria.  This free and confidential service offers a range of specialised services to people with a gambling problems as well as family, friends and others directly affected by someone else's gambling. Service include:

  • problem gambling counselling
  • financial counselling
  • peer connection
  • Chinese peer connection

Find a Gambler's Help agency

Peer connection

Peer connection is a confidential and anonymous phone service where volunteers who have had problems themselves with gambling, either their own or someone else's, help people work through their issues.

Call 1300 133 445 or visit Peer Connect for more information.

Services for Aboriginal Australians

Specialist organisations provide culturally appropriate counselling services and raise awareness of responsible gambling in Indigenous communities.

Learn more

Co-occurring problems

People who develop gambling problems can often experience other issues such as substance abuse, mental illness or family and relationship difficulties.

We provide funds to Gambler's Help agencies to help them build links and provide services to people with these co-occuring problems.

Dedicated positions are funded in each region to develop relationships with other health service providers and better respond to the needs of clients with these issues.

Training and development for health professionals

We also fund programs to develop the Gambler's Help workforce and other health professionals to work in the gambling help sector.The foundation's Professional Development Centre provides training and resources for health and welfare professionals.

Visit the 'For professionals' area for more.

The foundation's 2015–16 annual report was tabled in the Victorian Parliament on Thursday 27 October 2016.

Read the report (PDF, 2.7MB)